Refund Policy
At Infinitix Web Ltd. we strive to provide high-quality digital services and ensure client satisfaction. Our Refund Policy outlines the terms under which refunds may be issued for our services. Please read this policy carefully to understand your rights and our obligations regarding refunds.
1. General Refund Policy
Our goal is to deliver results that meet or exceed your expectations. However, if you are not satisfied with the services provided, we offer refunds under specific conditions.
Full Refund: You may be eligible for a full refund if:
- Work has not yet started on your project.
- The request for a refund is made within 7 business days after payment, and no services have been rendered.
Partial Refund: If work has already started on your project, you may be eligible for a partial refund based on the level of completion. Partial refunds are calculated based on the amount of work completed up until the time of cancellation.
No Refund: We do not offer refunds under the following circumstances:
- The project is completed and delivered to the client.
- Dissatisfaction with services after full approval of deliverables.
- Services were rendered based on approved deliverables and feedback.
Please note: Custom development and design services may have specific refund conditions that vary based on the service agreement.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- Clear Justification: A valid reason for the refund must be provided. This includes a detailed explanation of the dissatisfaction with the service or any specific issues.
- Timely Request: Refund requests must be made within 3 business days of the service delivery or contract start date.
- Compliance with Terms: Refund eligibility is contingent upon following all terms agreed to in the service contract.
3. Non-Refundable Services
Certain services are non-refundable. These may include, but are not limited to:
- One-Time Consultations: Consultation fees are non-refundable once the consultation has taken place.
- Digital Products: Any digital products or downloadable resources are non-refundable.
- Third-Party Expenses: Any expenses related to third-party services (e.g., hosting fees, software subscriptions) are non-refundable, as they are beyond our control.
- Custom Development Work: If the work is specifically tailored to your requirements, refunds may not be available once development begins.
4. Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with the subject line “Refund Request.”
- Provide Details: Include your name, project details, reason for the refund request, and any relevant supporting information.
- Review: Our team will review your request and may reach out for additional information if needed.
- Response: We will respond to your request within 3 business days to inform you of the outcome.
If a refund is approved, the amount will be credited back to the original method of payment within 7 business days of approval.
5. Amendments to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
6. Contact Us
If you have any questions about this Refund Policy or if you wish to discuss your refund eligibility, please contact us at:
Infinitix Web Ltd.
Email: [email protected]
Phone: UK: +44 74 7722 3739
Address 1: 4 Westwood Road, St Ives, Cambridgeshire, PE27 6DH, United Kingdom
By using our services, you acknowledge and agree to this Refund Policy.